Terms & Conditions

The following Terms and Conditions of Service apply to all products and services provided by Bat City Creative (hereinafter referred to as BCC).

All work is carried out by BCC on the understanding that the client has agreed to BCC's terms and conditions. Copyright is retained by BCC on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

If a choice of multiple designs is presented, only one solution is deemed to be given by BCC as fulfilling the contract. All other designs remain the property of BCC, unless agreed in writing that this arrangement has been changed.

Project Acceptance

At the time of proposal, BCC will provide the customer with a written estimate or quotation. These Terms and Conditions are included with all contracts and can be read on the BCC website.
A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to BCC. Alternatively, the client may send an official order in reply to the estimate or quotation which binds the client to accept BCC’s terms and conditions, or an email acknowledging acceptance of the quotation. No work on a project will commence until acceptance of the quotation has been received by BCC.

Design Charges

Charges for design services to be provided by BCC will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer's signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until BCC has received this amount. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.

Source Files

Charges for design work do not cover the release of copyright design files including indd, psd, png, fla or any other source files; if the Client requires these files, they will be subject to a separate or ‘buy-out’ charge.